[00:00:01]
EVENING EVERYONE.[ATD 1. Call to Order]
MY NAME IS LAURA CABELLA.IT IS 5:03 PM AND I'D LIKE TO CALL TO ORDER THE NOVEMBER 18TH, A TD BOARD MEETING.
LET'S BEGIN WITH ROLL CALL VICE CHAIR GOMEZ.
SECRETARY MALONE, PRESENT ASSISTANT SECRETARY COOPER.
TRUSTEE REYNA TRUSTEE TO WILL PRESENT.
PRESENT, TRUSTEE FERNANDEZ PRESENT.
WE HAVE A QUORUM AND AS APPOINTED PER, EXCUSE ME, PERSONAL PRIVILEGE.
I LOVE TO WELCOME OUR NEW TRUSTEES TO THE BOARD TODAY.
UM, THIS IS YOUR FIRST MEETING.
THANK YOU FOR YOUR COMMITMENT TO SERVICE, UH, AND WE LOOK FORWARD TO WORKING WITH YOU.
[ATD 2. Moment of Reflection, Pledge of Allegiance, Announcements]
TIME.LET'S GO AHEAD AND MOVE, UH, TO THE MOMENT OF REFLECTION.
MR. RA, DO WE HAVE ANY ANNOUNCEMENTS FOR THE A TD MEETING? WE DO NOT.
THANK YOU CITIZENS TO BE HEARD.
THERE ARE NO, UH, CITIZENS TO BE HEARD FOR THE A TD MEETING.
[ATD 4. Consent Agenda]
DO HAVE THE CONSENT AGENDA BEFORE US MAY HAVE A MOTION AS THIS IS AN ACTION ITEM.ANY OPPOSED? CONSENT AGENDA IS APPROVED.
MS. ELDER, IS THERE A LEGAL BRIEFING? NO, MA'AM.
WE'VE REACHED THE END OF OUR MEETING.
DO I, MAY I HAVE A MOTION? SO MOVED.
THE A TD MEETING IS ADJOURNED.
[1. Call to Order]
AND I'D LIKE TO CALL TO ORDER THE NOVEMBER 18TH VIA BOARD MEETING.UH, WE'VE ALREADY GONE THROUGH AN AGENDA NUMBER TWO, CITIZENS TO BE HEARD.
YES, WE DO HAVE ONE CITIZEN TO BE HEARD.
WE NOW COME TO THE CITIZENS TO BE HEARD PORTION OF OUR PUBLIC MEETING.
THE BOARD IS INTERESTED IN HEARING THE COMMENTS AND CONCERNS FROM OUR PATRONS AND CITIZENS IN THE SAN ANTONIO BEXAR COUNTY AREA.
QUESTIONS OR COMMENTS CONCERNING PUBLIC BUSINESS OR POLICY OVER WHICH THE BOARD HAS SUPERVISION AND CONTROL MAY BE ADDRESSED AT A LATER DATE BY THE PRESIDENT, CEO AND OR HIS STAFF.
THIS PROCESS ASSURES THAT YOU RECEIVE THE MOST ACCURATE RESPONSE TO YOUR QUESTION OR CONCERN.
AND VIA APPRECIATES YOU TAKING THE TIME AND EFFORT TO SHARING YOUR COMMENTS WITH US THIS EVENING.
WE HAVE ONE CITIZEN TO BE HEARD, MR. RICHARD FLORES.
WE'RE GONNA GO AHEAD AND MOVE FORWARD WITH AGENDA ITEM NUMBER FOUR.
MADAM CHAIR, WE'D LIKE TO MOVE THIS ITEM, UH, TO AFTER ITEM NUMBER NINE, RIDERSHIP GROWTH STRATEGY UPDATE, IF YOU WOULDN'T MIND.
[5. Approval of Minutes October 28, 2025 Minutes]
LET'S MOVE ON TO NUMBER FIVE, APPROVAL OF THE MINUTES.TRUSTEES, MAY I HAVE A MOTION AND SECOND, APPROVE THIS ITEM, PLEASE.
[6. Additional Proposed Fixed Route Service Changes January 2026]
ADDITION PROPOSED FIXED ROUTE SERVICES CHANGES IN JANUARY, 2026.MR. SEN, HOW ARE YOU DOING, SIR? GOOD
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AFTERNOON, MADAM CHAIR AND A MEMBER OF THE BOARD OF TRUSTEE.I AM SANDEEP SEN, VICE PRESIDENT OF SERVICE PLANNING AND SCHEDULING, AND I WANT TO PRESENT ADDITIONAL PROPOSED FIXED ROUTE SERVICE CHANGES FOR JANUARY, 2026 FOR INFORMATION, DISCUSSION AND POSSIBLE ACTION BY THE VIA BOARD OF TRUSTEES.
WHY ARE WE MAKING THOSE CHANGES? WE HAVE HIGHER RELIABILITY OF OPERATORS THAN WHAT WAS ORIGINALLY ESTIMATED, WHICH ALLOWS US FOR ACCELERATION OF THIS PROPOSED CHANGES.
THE PROPOSED SERVICE CHANGES ARE DERIVED FROM THE BETTER BUS PLAN.
WE ARE DESIGNING OUR SERVICE BASED ON THE BETTER BUS PLAN GOALS, WHICH ARE FREQUENT, SIMPLE, DIRECT, AND CONVENIENT.
AS PART OF THE JANUARY SERVICE CHANGE, THERE WILL BE ADDITIONAL THREE ROUTES ADDED TO THE APPROVED JANUARY, 2026.
THE ROUTES ARE ROUTE 20, NEW BRAUNFELS, ROUTE 68 GUADALUPE AND ROUTE 1 0 3 PRIMO ZAMORA ROUTE 20 NEW BROWNFIELDS FREQUENT SURVEYS.
WE ARE ADDING LATE NIGHT SURVEYS AT 60 MINUTE FREQUENCY SEVEN DAYS A WEEK ON ROUTE 68 GUADALUPE F SURVEYS.
WE ARE INCREASING THE WEEKEND FREQUENCY TO 15 MINUTES.
WE ARE ALSO ADDING LATE NIGHT SERVICE AT 60 MINUTE FREQUENCY SEVEN DAYS A WEEK ON ROUTE 1 0 3 PRIMO ZAMORA.
WE ARE INCREASING TO 12 MINUTE WEEKDAY SERVICE.
ALSO, WE ARE INCREASING THE LATE NIGHT SERVICE TO 30 MINUTE FREQUENCY ON WEEKDAYS.
GOING OVER THE IMPLEMENTATION TIMELINE, WE STARTED THE PUBLIC OUTREACH AND COMMENT PERIOD AS PART OF JANUARY, 2026.
SERVICE CHANGES TODAY, NOVEMBER 18, WE HAD THE PUBLIC HEARING AND I AM PRESENTING IT TO THE BOARD FOR INFORMATION AND POSSIBLE ACTION PUBLIC TO INFORM THE PUBLIC ABOUT THE ADDITIONAL APPROVED CHANGES HAS ALREADY BEEN STARTED.
WE'LL IMPLEMENT THE SERVICE CHANGE ON JANUARY 12TH, 2026.
I'LL BE HAPPY TO ANSWER ANY QUESTIONS YOU MIGHT HAVE.
TRUSTEES, ANY QUESTIONS ABOUT THIS? NO QUESTIONS.
WE, AND WE HAVE AN ADDITIONAL THREE ROUTES.
WHAT WILL THAT BRING US TOWARDS OUR BETTER BUS PLAN IN TERMS OF PERCENTAGE? 44%.
LOOK AT THAT IN JANUARY ALREADY.
UH, JUST TO MAKE YOU AWARE, AT THE BEGINNING OF THIS YEAR, THIS PLAN FOR THE BETTER BEST PLAN WAS NOT SUPPOSED TO BE FINISHED UNTIL THREE YEARS, SIX YEARS.
AND NOW WE'VE INCREASED THAT AND EXPEDITED IT.
AND BY JANUARY WE'LL BE AT 44% OF THE PLAN.
UM, AND THAT'S TO THE HARD WORK OF OUR ELT AND THE HARD WORK OF OUR OPERATORS AND OUR PLANNERS HERE, THAT TO MAKE THIS HAPPEN.
SO I JUST WANNA MAKE SURE THAT YOU RECEIVE THAT RECOGNITION BECAUSE THAT IS SOMETHING THAT THE BOARD HAS BEEN PUSHING TOWARDS AS, UM, CHANGES THAT A EXPEDITED MANNER AND, AND Y'ALL ARE, UH, MAKING SURE THAT THAT'S HAPPENING.
JUST, YOU KNOW, TO ADD, TO ADD SOME CONTEXT TO THE THREE, UH, ROUTES, ESPECIALLY FOR OUR, OUR NEW BOARD MEMBERS.
THOSE THREE ROUTES ARE, ARE, ARE BEING, UH, THEY'RE SEPARATE BECAUSE WE'VE HAD THE CAPACITY NOW BEYOND THE 27 THAT WE ORIGINALLY HAVE SCHEDULED FOR JANUARY.
SO IN ORDER FOR US TO ADD THE THREE, WE HAD TO GO THROUGH A PUBLIC HEARING, WHICH IS WHAT WE DID EARLIER TODAY.
AND THEN WITH YOUR APPROVAL TO THIS TODAY, PENDING THAT APPROVAL, UH, IT WILL JOIN THE OTHER 27.
SO WE'LL HAVE 30 ROUTES THAT WILL BE IMPROVED, UH, IN REALIGNMENT IN JANUARY.
AND AGAIN, TO PUT THAT IN CONTEXT, ALSO, THIS AGENCY HAS NEVER SEEN THAT SIZE AND SCOPE OF CHANGE EVER.
UH, SO IT'S, IT'S A BIG LIFT FOR THE AGENCY.
UM, BUT IT'S MADE POSSIBLE NOW WITH THE OPERATOR HIRING THAT WE HAVE AND GETTING AHEAD OF THAT CURVE THAT WE NEEDED TO.
THIS IS AN ACTION ITEM, UH, TRUSTEES.
MAY I HAVE A MOTION? AND SECOND TO APPROVE THE FIXED ROW CHANGES.
SECOND A MOTION, AND SECOND ALL.
OH, YOU HAVE A NO, I JUST, OKAY.
[7. Financial Updates]
UPDATES.[00:10:01]
CHUBB.GOOD EARLY EVENING, MADAM CHAIR, BOARD OF TRUSTEES.
I'M JERMAINE CHUBB, VP OF FISCAL MANAGEMENT, CFO.
I WILL HAVE THE PLEASURE OF PRESENTING THE MONTHLY FINANCIAL UPDATES HERE, THIS AS WELL.
SO STARTING OUT HERE, WE GET A LOOK AT OUR BALANCE SHEET OR OUR STATEMENT IN THAT POSITION.
HERE, YOU CAN SEE HERE THERE ARE TOTAL ASSETS AND DEFERRED OUTFLOW RESOURCES STOOD AT 1.245 BILLION AT THE END OF, UH, OCTOBER.
UH, THIS, UH, SO WE CAN GO TO THE POINTER HERE AND GO THROUGH THE PARTICULAR DETAILS HERE.
AND SO YOU SEE THAT CHANGE IS, UH, 71.8 MILLION VERSUS LAST YEAR, OR 5.5%.
OUR CURRENT ASSETS, THEY'RE DOWN $40.1 MILLION.
WHAT WE'RE SEEING HERE IS A, UM, INCREASE IN FEDERAL GRANTS AND SALES TAX RECEIVABLES ABOUT $7.6 MILLION.
AND THE, UH, THE LARGE, UH, DECREASE THAT YOU SEE HERE IN ASSOCIATED WITH THE, UM, DECLINE THERE IS REALLY, THERE'S DECREASE IN INVESTMENTS AND INTEREST, UH, RECEIVABLE, IT'S $45.5 MILLION.
UH, LOOKING OVER AT OUR DEFERRED OUTFLOWS, YOU SEE A LARGER REDUCTION OF $32 MILLION THERE.
THIS IS A NORMAL AMORTIZATION OF, UH, OUTFLOWS ASSOCIATED WITH PENSION.
AND, UH, OPE, YOU SEE A RATHER LARGE, UM, BOTH OF THOSE TOGETHER ACCOUNT FOR THE, UH, $32 MILLION THERE.
AND THEN WE SEE SOME, UH, REDUCTION, $7.5 MILLION ASSOCIATED WITH OUR NON-CURRENT ASSETS AS WELL.
UH, THIS IS RELATED TO, UM, UH, DEBT THAT WAS PAID OFF IN, UM, AUGUST OF 2025 THAT THE BOARD OF PROOF THERE.
AND THEN ALSO WE AT, UH, TECH STOCK GRANT FUNDS THAT WE WERE ABLE TO DRAW AND USE.
UH, THIS REDUCTION IS PARTIALLY OFFSET BY AN INCREASE IN OUR RESTRICTED CASH FOR CONSTRUCTION, 6.3 MILLION.
AND THEN, UH, IN BEAR COUNTY'S, UH, 3.6 MILLION, OUR CAPITAL ASSETS ARE ACTUALLY UP 7.8 MILLION, UH, DUE TO THESE ARE LARGE OFFSET HERE.
AND SO WE HAVE, UM, CAPITAL ASSETS THAT ARE BEING BUILT UP AND PLACED IN SERVICE THAT THAT WAS 80.3 MILLION.
BUT THIS WAS JUST OFFSET BY OUR NORMAL, UH, DEPRECIATION AND AMORTIZATION.
UH, MOVING ON HERE TO OUR TOTAL LIABILITIES AND INFLOWS OF RESOURCES, THEY STOOD AT 50, UH, 542 MILLION, DOWN 31.4 MILLION, OR 5.5%.
YOU CAN SEE HERE THAT THE, UM, HUGE REDUCTION HERE CAME FROM OUR LONG-TERM LIABILITIES, WHICH WERE DOWN 57.2 MILLION, UH, RELATED TO DECREASES IN BONDS PER, UH, PAYABLE AND PREMIUMS WITH 16.1 MILLION PENSION AND OPE LIABILITIES DOWN 44.1 LEASED LIABILITIES DOWN 21.2 MILLION.
UH, THESE, UM, REDUCTIONS HERE WERE PARTIALLY OFFSET BY INCREASE IN LIABILITIES THAT WE HAD TO RECORD ASSOCIATED WITH THE IMPLEMENTATION OF GOVERNMENTAL ACCOUNTING STANDARD BOARD, UH, 1 0 1, 22 0.2 MILLION.
THAT WAS A NEW REQUIREMENT FOR THE ORGANIZATION TO RECORD LIABILITIES ASSOCIATED WITH, UH, VACATION.
IT'S PAID ABSENCES THAT WE, UM, WE ESTIMATED THAT WE WOULD NEED TO PAY OUT.
WE HAD TO RECORD A LIABILITY ASSOCIATED WITH THAT PRIOR TO THIS FISCAL YEAR, FISCAL YEAR 25, YOU DID NOT HAVE TO DO THAT.
AND THEN LOOKING OVER AT OUR DEFERRED INFLOWS THERE UP 50, 15.3 MILLION.
AND THIS IS, AGAIN, SIMPLY MONTHLY AMORTIZATION OF INFLOWS ASSOCIATED WITH A PENSION IN
ALL SAID HERE YOU SEE A REDUCTION IN OUR NET POSITION OF ABOUT 40.6 MILLION.
NET POSITION IS, UM, SOMETHING THAT WE COULD LOOK AT AS THE FINANCIAL HEALTH OF THE ORGANIZATION.
AND YOU MAY LOOK AND SAY THAT, WELL, THIS REDUCED BY 40.6 MILLION.
WE DID TALK ABOUT, UH, LAST MONTH, THE FACT THAT 53 0 7 GRANTS HAD NOT BEEN FULLY APPROVED BY THE FEDERAL GOVERNMENT.
AND WE WERE AWAITING AS OF LAST MONTH, ABOUT $46 MILLION.
AND SO HAD WE RECORDED THAT RECEIVABLE FOR AN EXAMPLE, WE WOULD SEE AN INCREASE IN OUR NET POSITION BECAUSE, UH, THIS NUMBER, THE 7 0 2 0.9, WOULD BE INCREASED BY $46 MILLION.
JUST WANTED TO MAKE A NOTE OF THAT.
LOOKING OVER HERE AT OUR TREASURY OVERVIEW HERE, YOU SEE THAT OUR TOTAL CASH RESERVE STOOD AT 634.7 MILLION.
OUR, UH, DAYS, CASH ON HAND STOOD AT 461 DAYS, DOWN 14 DAYS, BUT WELL ABOVE THE BOARD'S REQUIREMENT OF 120 DAYS.
AND SO DOING REALLY GOOD THERE.
AND THEN OUR INTEREST INCOME EARNED, YOU SEE THAT IN THE BOTTOM RIGHT CORNER THERE.
WE HAD A BUDGET OF 1.3, AND SO ABOUT 0.9 MILLION BETTER THAN BUDGET FOR THE YEAR.
THAT'S BECAUSE WE HAD MORE CASH ON HAND AND HIGHER, UM, EARNINGS RATE THAN WHAT WE BUDGETED FOR THERE.
[00:15:01]
INCOME STATEMENT.NOW HERE, YOU CAN SEE THAT FOR THE, UM, YEAR, FOR OCTOBER, WE ACTUALLY HAD 26.6 MILLION IN OUR REVENUES HERE.
AND JUST LOOKING AT THE, UH, VARIANCE HERE, WE SEE HERE THAT WE HAVE, UM, REDUCTION OF GRANTS HERE, $5 MILLION.
THIS IS DUE TO WHAT I JUST SPOKE ABOUT EARLIER.
THE, UH, FEDERAL GOVERNMENT DELAYING THE AWARDS ON THE, UH, 53 0 7, UM, GRANT.
WE DO EXPECT THAT TO, UM, TURN AROUND SOON WITH THE, UM, WITH THE, UH, FACT THAT WE NOW HAVE THE, UM, FEDERAL GOVERNMENT OPERATING AGAIN.
AND SO WE'RE GONNA KEEP TABS ON THAT TO SEE EXACTLY WHEN WE MIGHT EXPECT TO, UH, RECEIVE THOSE FUNDS.
OF COURSE, YOU START TALKING ABOUT 47 MIL, $46 MILLION, WHERE, YOU KNOW, OUR EYES ARE OPEN TO WHEN THAT'S GONNA TURN AROUND.
AND JERMAINE, YOU KNOW, BECAUSE THAT IS SUCH A LARGE NUMBER FOR US, UM, UM, I WANTED TO GET SOME CLARIFICATION FROM TOM.
UM, TOM IS, IS THE CONTINUING RESOLUTION THAT THAT IS, UM, THAT THE CONGRESS HAS AGREED TO THROUGH THE END OF DECEMBER, I THINK, UM, DOES THAT, DOES THAT HAVE THIS AUTHORIZED DOLLARS IN IT? OR IS IT THE NEW BUDGET? CAN YOU CLARIFY THAT FOR US? SO THEY, THEY, YOU KNOW, NORMALLY, UH, CONT OR CONTINUE SPENDING FROM THE PREVIOUS BUDGET.
UH, SO IT'S NOT A FULL YEAR, SO IT SHOULD BE INCREMENTAL TO THE AMOUNT OF TIME THAT THEY HAVE THE BUDGET OPEN.
SO IT MAY NOT CLOSE THE ENTIRE $46 MILLION GAP, BUT IT SHOULD CLOSE SOME OF IT.
UM, BUT THAT SHOULD ALLOW THEM TO WORK TOGETHER IN ORDER TO, UH, GET SOME SORT OF FULL YEAR AGREEMENT.
AND, AND FOR OUR NEW, UM, TRUSTEES, THIS IS NOT THE DOLLARS ASSOCIATED WITH THE GREEN LINE.
UH, THESE ARE F UH, THESE ARE FORMULA GRANTS THAT ARE, ARE, ARE TYPICALLY WHAT THE FEDERAL GOVERNMENT SENDS US BASED ON OUR ACTIVITIES AND THE LEVELS OF, OF DELIVERY OF OUR SERVICE OUT ON THE STREET.
THAT'S WHAT'S BEEN DELAYED IN THIS PROCESS, BUT THAT'S WHY WE ALSO ARE RECORDING IT AS AN ASSET.
WE HAVE, UM, NO INDICATION THAT WE SHOULDN'T BE EXPECTING THOSE DOLLARS.
AND, UH, LASTLY, IF YOU LOOK AT OTHER, IT'S UP, UH, 1.1 MILLION AND THIS IS JUST THE, THE, UM, INVESTMENT INCOME THAT WE EARNED ON OUR CASH RESERVES THERE.
SO GOING BACK HERE, WE'LL MOVE FORWARD TO EXPENSES HERE.
EXPENSES FOR THE MONTH WAS 27.1 MILLION, AND THESE WERE DOWN AGAINST THE, UH, BUDGET BY $2.6 MILLION AT 8.7%.
YOU CAN SEE HERE THAT THIS IS LARGELY RELATED TO SERVICES, WHICH WERE DOWN 3.2 MILLION.
WE'RE SAYING MAINLY DUE TO TIMING FOR OUR MAINTENANCE SERVICES, UH, SPEND.
AND SO WE EXPECT TO, UH, RECAPTURE THAT SPEND LATER ON IN THE YEAR.
SO MOVING ON TO THE, UH, SALES TAX PERFORMANCE, WE CAN SEND YOU TO, UH, LOOK AT SALES TAXES ON A ROLLING 12 MONTH BASIS, YEAR OVER YEAR.
AND SO WHEN YOU LOOK AT THE, UH, LAST 12 MONTHS VERSUS THE PRIOR YEAR, WE'VE GROWN BY, UH, 3%.
AND, UM, I, I WANNA MENTION THIS POINT, ESPECIALLY FOR THE, UH, NEW TRUSTEES AS WELL.
WE LOOKED AT OUR SALES TAX GROWTH, UM, THE ANNUAL RATE OF GROWTH FROM A OVER A 20 YEAR TIME FRAME.
THAT WAS FISCAL YEAR 2005 TO, UH, FISCAL YEAR 2024.
AND THAT GREW AT, UH, 4.5% DURING THAT TIMEFRAME.
YOU HAD THE ECONOMIC DOWNTURN WE HAD IN 2008, 2009, AND THEN YOU ALSO HAD COVID.
AND SO, YOU KNOW, PRETTY CONSERVATIVE PERIOD.
WELL, WE'RE BELOW THAT AMOUNT RIGHT NOW, SO WE CONTINUE TO WATCH THIS.
UM, YOU KNOW, THANKFULLY WE HAVE THE, UH, A TD TWO REVENUE STREAM COMING IN, BUT THIS IS SOMETHING THAT WE CONTINUE TO MONITOR TO SEE IF, UH, WE NEED TO MAKE ANY ADJUSTMENTS IN OUR PLAN.
THANKFULLY, WE'VE, UM, OUR LONGER RANGE PLANS ARE BASED ON A PRETTY SER UH, CONSERVATIVE, UH, FORECAST, BUT SOMETHING THAT WE NEED TO CONTINUE TO WATCH.
AND THEN MADAM CHAIR, YOU HAD A QUESTION LAST MONTH ON OUR, UM, I THINK IT WAS FAIRBOX COLLECTION RATES AND OUR RECOVERY RATE.
AND SO YOU SEE HERE, LOOK AT THIS, UH, PARTICULAR SLIDE.
THIS IS ALL BASICALLY ON FISCAL YEAR 25.
OUR COST PER TRIP ON A AGGREGATE BASIS WAS $9 AND 78 CENTS.
LOOKING AT THE AMOUNT OF FARES THAT WE COLLECTED VERSUS OUR TOTAL SERVICE COST, WE HAVE FAIR BOX RECOVERY OF 5%.
AND THEN IF YOU LOOK AT THE TOP RIGHT, YOU SEE THE COST PER TRIP, UH, BY BUSINESS LINE THERE.
SO FOR BUS $8 AND 14 CENTS VIA LINK, $11 1 CENTS, AND THEN VIA TRANS 53 65.
AND WE JUST PROVIDED THE, UH, FARES THERE.
I'M NOT SURE IF YOU WANTED TO FOLLOW UP ON THAT DISCUSSION, BUT JUST WANTED TO PROVIDE THAT INFORMATION.
YEAH, I THINK THIS IS JUST HELPFUL FOR US, UH, UM, CALL OUT.
AS WE KNOW, INFLATION AND COST SERVICES CONTINUE TO RISE FOR US TO KEEP THIS IN MIND AS WE GO INTO NEXT YEAR'S, UH, PLANNING.
UM, THIS IS JUST A GOOD LEVEL SET FOR US, ESPECIALLY OUR NEW TRUSTEES.
SO THANK YOU FOR PROVIDING THAT BREAKDOWN.
AND THEN LOOKING OVER AT OUR PERFORMANCE DASHBOARD, UH, FOR BUS, WE HAVE OUR WEEKDAY RIDERSHIP, MECHANICAL RELIABILITY, CUSTOMER SATISFACTION, AND COST EFFECTIVENESS THOUGHT
[00:20:01]
BETTER THAN TARGET, AND PERFORMING BETTER THAN THE PRIOR FISCAL YEAR COLLISIONS THAT ARE BETTER THAN OUR TARGET THROUGH OCTOBER, 2025.UH, WE DID HAVE ONE NON-PREVENTABLE, UH, BUS COLLISION REPORTED IN OCTOBER ON TIME.
PERFORMANCE AND COMPLAINTS ARE WITHIN THE TARGET RANGE, UH, THROUGH OCTOBER.
LOOK AT A, AT LOOKING AT, UH, VIA TRENDS, OUR WEEKDAY RIDERSHIP COLLISIONS, MECHANICAL RELIABILITY, CUSTOMER SATISFACTION, AND COST EFFECTIVENESS.
THEY'RE ALL BETTER THAN TARGET ON TIME PERFORMANCES WITHIN THE, UH, TARGET RANGE.
AND THEN COMPLAINTS IS BELOW TARGET, UH, RANGE DUE TO INCREASE IN, UH, LATE ARRIVALS.
AND THEN FINALLY HERE FOR VIA LINK, OUR AVERAGE MONTHLY RIDERSHIP ON TIME, PERFORMANCE AND COST EFFECTIVENESS.
THEY'RE ALL BETTER THAN TARGET.
AND THEN CUSTOMER SATISFACTION RATING FOR OUR VIA LINK SERVICES WAS, UH, 4.79 FOR OCTOBER.
MADAM CHAIR, I'LL TURN IT BACK OVER TO YOU AND THE BOARD FOR, UH, ANY QUESTIONS OR FEEDBACK.
THANK YOU VERY MUCH, TRUSTEES.
ANY QUESTIONS ON THE FINANCIALS? TRUSTEE FLORES USUALLY HAVE A LOT OF QUESTIONS ON FINANCIALS.
ALL RIGHT, LET'S GO AHEAD AND MOVE ON TO OUR FEDERAL LEGISLATIVE UPDATE AGENDA ITEM NUMBER EIGHT.
OH, WE'RE GONNA GO AHEAD AND DEFER THAT TO A LATER DATE.
[9. Ridership Growth Strategy Update]
NUMBER NINE, RIDERSHIP GROWTH STRATEGY UPDATE.MR. VINNO AND, UH, MR. SIN MADAM CHAIR, TRUSTEES, THANK YOU FOR HAVING US TODAY.
I'M THE SENIOR VICE PRESIDENT OF MARKETING AND COMMUNICATIONS.
I'M HERE WITH MY COLLEAGUE, SANDEEP SAN VICE PRESIDENT OF SERVICE PLANNING AND SCHEDULING.
AND WE ARE THRILLED TO BE HERE TODAY TO GIVE YOU A RIDERSHIP UPDATE.
YOU'LL HAVE TO, TO PARDON ME IF I COME ACROSS GIDDY, BUT I AM BECAUSE WE HAVE DONE SO MUCH WORK IN THE APRIL AND AUGUST SERVICE UPDATES.
UM, AND WE ARE VERY EXCITED TO PRESENT TO YOU OUR FINDINGS AND SHOW YOU THE RESULTS OF, OF THAT TYPE OF WORK THAT WE'VE BEEN DOING.
BUT I WANNA START OFF WITH TALKING ABOUT, UM, JUST EXCEPTIONAL CUSTOMER SERVICE.
UM, OUR TASK FORCE IS REALLY DRIVEN BY NOT JUST RIDERSHIP, BUT PROVIDING EXCEPTIONAL CU CUSTOMER SERVICE.
AND IT REALLY TAKES A COLLABORATIVE GROUP OF CROSS-FUNCTIONAL TEAM MEMBERS TO DELIVER THAT EVERY SINGLE DAY.
AND WHILE ROD AND I, UM, ARE HUMBLE TO BE THE LEADERS OF THIS TASK FORCE, DELIGHTING OUR CUSTOMERS IS EVERYONE'S RESPONSIBILITY.
IT COULD NOT HAPPEN WITHOUT OUR FRONTLINE WORKERS, UM, OUR BUS OPERATORS, OUR CUSTOMER SERVICE AGENTS, AND WHO THEY INTERACT WITH OUR CUSTOMERS EVERY DAY, EVERY RIDE, AND ON EVERY SINGLE CALL CALL.
UM, SO IN TALKING ABOUT GROWTH, UM, WHAT I REALLY WANNA MENTION IS WE ARE, WE ARE LOOKING AT GROWTH IN TWO DIFFERENT WAYS.
SO IT'S A TWO-PRONGED APPROACH.
OUR FIRST APPROACH IS THE BETTER BUS PLAN, AND YOU'LL HEAR SANDEEP TALK ABOUT THE BETTER BUS PLAN.
AND IT'S REALLY ABOUT UTILIZING AND EVALUATING EXISTING BUS ROUTES AND IDENTIFYING POTENTIAL CHANGES THAT CAN IMPROVE THE TRANSIT SYSTEM.
THE SECOND THING THAT WE'RE WE'RE DOING IS WE'RE LOOKING AT INNOVATIVE GROWTH.
AND INNOVATIVE GROWTH IS REALLY ABOUT LOOKING AT WHERE DO WE HAVE THE RIGHT TO WIN AND THE RIGHT TO WIN, BECAUSE WE ALREADY HAVE FREQUENCY IN THOSE ROUTES, BUT WE HAVE HEAD ROOM TO GO AND CAPTURE BACK LAPSED RIDERS.
SO IF YOU THINK ABOUT IT, WE'RE WORKING IN PARALLEL PATH WITH THE SERVICE PLANNING TEAM TO GO CAPTURE GROWTH THROUGH THE BETTER BUS PLAN AND THROUGH INNOVATIVE GROWTH.
UM, BUT MAKE NO MISTAKE, THE CORNERSTONE OF OUR TRANSIT IMPROVEMENTS ARE TO SUPPORT THE SAN ANTONIO GROWTH, UM, BY INCREASING TRANSIT FREQUENCY.
SO, SO OUR STRATEGIC FOCUS, UH, AS WE IMPLEMENT BETTER BUS PLAN ARE TO BUILD OUR SERVICES ALIGNING WITH THE NEW GROWTH OPPORTUNITIES.
WE HAVE TO BE MORE FLEXIBLE IN DESIGN, WHICH WE ARE DOING BECAUSE WE ARE IMPLEMENTING MORE VIA LINKED TYPE OF SERVICE FOR OUR CUSTOMERS.
WE ARE STRONG AT OUR CORE BY SYSTEMATICALLY IMPROVING ALL OUR ASPECTS OF SERVICE EXPERIENCE.
THE BETTER BUSS PLAN WAS DESIGNED BASED ON THE GOAL OF FREQUENT, DIRECT, CONVENIENT, AND SIMPLE.
AND WE ARE IMPLEMENTING THE BETTER BUS PLAN
[00:25:01]
TO PROVIDE A BETTER CUSTOMER EXPERIENCE.SO EARLIER YOU HEARD ME MENTION THAT WE'RE GOING AFTER RIDERSHIP IN A TWO-PRONGED REP APPROACH.
ONE OF THOSE PRONGS IS INNOVATIVE GROWTH AND INNOVATION, SIMPLY DEFINED AS THE PROCESS OF BRINGING NEW IDEAS, METHODS, SERVICES, AND SOLUTIONS TO BRING SIGNIFICANT POSITIVE IMPACT AND VALUE.
SO WHILE OUR PARTNERS IN THE SERVICE PLANNING TEAM ARE WORKING DILIGENTLY TO IMPROVE OUR SYSTEM THROUGH FREQUENCY, REALIGNMENT, AND NEW SERVICE MODES, THE MARKETING TEAM IS FOCUSED ON ROUTES WITH THE GREATEST HEADROOM OPPORTUNITY TO INCREASE GROWTH THROUGH MEASURABLE TACTICS ALONG HIGHLY TARGETED AREAS OF ROUTES WHERE WE CAN WIN BACK FORMER RIDER THROUGH OUR ALREADY EXISTING HIGH FREQUENCY ROUTES.
UM, SO LET ME KIND OF GO BACK AND REMIND YOU THAT IN SEPTEMBER WE IMPLEMENTED A CAMPAIGN CALLED FAB FIVE, WHICH REFERS TO THE FIVE ROUTES WITH THE GREATEST HEADROOM OPPORTUNITY FOR GROWTH TO RECOVER LAPSED RIDERS OR LAPSED RIDES.
AND WITH THAT, WITHIN THE PROPENSITY ANALYSIS, WE KNEW EXACTLY WHERE ALONG THOSE RIDES, UH, THOSE ROUTES THAT WE NEEDED TO CAPTURE THOSE FORMERS FORMER RIDERS.
SO WE DEPLOYED HYPER TARGETED TACTICS, PRIMARILY THROUGH DIGITAL DOOR MAILERS, DOOR HANGERS, THINGS THAT WE KNEW GEOGRAPHICALLY WE COULD PUT IN THOSE AREAS THAT WE KNEW WE HAD LOST WRITERS.
AND THE RESULT WAS AN 8.9% INCREASE IN GROWTH, UM, OF WHICH I WILL NOTE THAT TWO ROUTES HAD DOUBLE DIGIT GROWTH.
SO OF THE FIVE ROUTES, TWO HAD DOUBLE DIGIT GROWTH, AND, UM, THE TOP ONE BEING 5 24.
BUT WHAT I WOULD LIKE TO ALSO CALL OUT IS THE SECOND ROUTE WITH DOUBLE DIGIT GROWTH WAS ROUTE 20.
AND ROUTE 20 MADE THE LIST OF TOP THREE ROUTES WITH THE HIGHEST INCREASE IN RIDERSHIP YEAR OVER YEAR.
SO WE ARE DISCOVERING NEW WAYS TO GO AND TAP, UH, TAP RIDERSHIP OPPORTUNITY.
SO MOVING ON TO MORE GOOD NEWS, WE YES, WHAT I'M NOT, I SHOULD KNOW THIS, BUT I DON'T.
WHAT IS ROUTE 20? ROUTE 20? WHERE IS THAT? NEW BRAUNFELS.
SO, UM, MOVING ON TO MORE GOOD NEWS.
SO WE KNOW THAT, UH, WE UNDERSTAND THAT THEY'RE ATTRACTING NON RIDERS TO OUR SERVICE IS GONNA BE CRITICAL FOR LONG-TERM GROWTH AND ALSO FOR THE FUTURE SUCCESS OF THE ADVANCED RAPID TRANSIT SYSTEM.
SO IN DOING SO, WE'RE UTILIZING OUR PARK AND RIDE SERVICE TO ATTRACT NEW RIDERS.
AND THAT IN TURN REDUCES CAR DEPENDENCY TO GET TO LOCAL SPECIAL EVENTS.
THE BIGGEST WIN HAS BEEN THE INCREASE IN RIDERSHIP TO THE ALAMO DOME FOR CONCERTS, WHICH WE'VE SEEN 148% INCREASE IN PARK AND RIDE USAGE YEAR OVER YEAR.
IN ADDITION TO THAT, WHAT I WILL NOTE IS TO GIVE YOU SOME, SOME PARODY.
IN 2022, THE PERCENTAGE OF ALAMO DO CONCERT ATTENDEES TAKING PARK AND RIDE WAS ABOUT TWO TO 3%.
THIS YEAR WE'RE AVERAGING ABOUT 8%, AND WE PEAKED AT 12% MOST RECENTLY ON OCTOBER THE 25TH WHEN WE HAD PAUL MCCARTNEY IN TOWN.
SO WHAT THIS DOES IS EACH OF THESE TRIPS REPRESENTS NOT JUST MORE RIDES, BUT IT'S FEWER CARS ON THE ROAD, LESS CONGESTION DOWNTOWN, AND A STRONGER CONNECTION TO THE PEOPLE AND PLACES THAT MATTER MOST.
SO THAT'S THE ALAMO DOME, BUT WE ALSO HAVE GOOD NEWS.
UM, WE ALL LOVE OUR UTSA ROADRUNNERS AND PROVIDING FANS A SAFE AND RELIABLE TRANSPORTATION IS A COMMUNITY VALUE.
WE'VE INCREASED RIDERSHIP TO UTSA GAMES YEAR OVER YEAR BY 93%.
WE'VE DONE THIS, UM, SUCH THAT 8% OF ALL ATTENDEES GOING TO UTSA GAMES ARE TAKING PARK AND RIDE, WHEREAS SEVERAL YEARS AGO THAT WAS IN THE THREE TO 4% RANGE.
SO OUR PARK AND RIDE IS IN FACT YIELDING RESULTS.
BUT MORE IMPORTANTLY, WE ARE INTRODUCING OUR SERVICES TO AN AUDIENCE THAT WOULDN'T TYPICALLY RIDE OUR FIXED ROUTE, BUT WILL IN FACT BECOME BRAND AMBASSADORS, BRAND ADVOCATES, AND POSSIBLE USERS OF THE GREEN AND SILVER LINE MOVING FORWARD.
UM, I'LL STOP THERE IF THERE'S ANY QUESTIONS FROM THE TRUSTEES.
OKAY, SO GOING BACK TO THIS PARKING RIDE, Y'ALL KNOW I'M GONNA BE HARPING ABOUT THE STONE OAK PARK
[00:30:01]
AND RIDE BECAUSE IT IS THE ONE PARK AND RIDE THAT I'VE BEEN HARPING ON.THE FACT THAT WE DO NOT HAVE ANY OF THESE ACTIVATIONS IN THIS 148% PARK AND RIDE PROMOTION DROVE DRIVE, LIKE NONE OF THOSE ARE FROM HAVING A STONE OAK ROUTE.
WHAT CAN WE DO TO DO THAT? BECAUSE HAVING THEM AT CROSSROADS IS GREAT, BUT WE REALLY ARE MISSING A VERY, VERY, VERY IMPORTANT GROUP OVER THERE ON 2 81.
WHO Y'ALL THAT, LIKE, THEY'RE, THEY'RE JUST TIRED OF, OF HAVING THAT SPACE EMPTY.
AND THAT IS SUCH AN EASY THING TO GET DONE.
WELL, HERE'S THE GREAT NEWS, OKAY? AND I THINK YOU'RE GONNA LIKE THIS.
THE PLAN IS WE HAVE CREATED A PLAYBOOK THAT WORKS.
WE'RE USING CROSSROADS, HELP ME OUT HERE, CROSSROADS BROOKS MM-HMM
UM, AND WHAT WE HAVE FOUND IS IF WE PUT SERVICE OUT THERE, THE COMMUNITY WILL USE IT.
AND SO OUR GOAL NOW IS, AND THIS IS NOT JUST A MARKETING EFFORT, I WOULD BE REMISS IF I DIDN'T TAKE INTO ACCOUNT OPERATIONS MM-HMM
AND FLEET AND MAINTENANCE AND ALL OF THE CROSS-FUNCTIONAL TEAMS THAT GO INTO CREATING THESE SUCCESS STORIES THAT ARE ON THE SCREEN.
BUT NOW THAT WE HAVE IT DOWN AND WE ARE REPEATING SUCCESS EVENT AFTER EVENT, THE PLANS ARE TO INCREASE PARK AND RIDE SO THAT WE CAN, WE CAN EXPAND SERVICE TO MORE AREAS OF SAN ANTONIO.
I THINK IT'S, IT WAS MORE A MATTER OF LET'S GET THIS DOWN, RIGHT, OKAY.
DO YOU HAVE AN ESTIMATED TIME THAT Y'ALL COULD ARE LIKE PROJECTING THAT IT COULD BE HEADING OUT THERE? AND I'LL TELL YOU WHY I AM ASKING THIS BE FROM MY OWN EXPERIENCE GOING DOWNTOWN.
I JUST DO, I DUNNO WHAT STREETS ARE GOING TO BE UNDER CONSTRUCTION THAT DAY.
I DON'T WANNA DEAL WITH HAVING TO WALK AND, AND SEARCHING FOR A PARKING SPOT.
AND I'M IN THE WORLD OF CUSTOMER EXPERIENCE.
SO FOR ME, IF I ALREADY KNOW IF I'M GONNA HAVE TO WAGE WAGER AN EXTRA 30 MINUTES JUST DRIVING AROUND LOOKING FOR PARKING, AND THEN THAT DOESN'T EVEN TAKE INTO ACCOUNT THE LONG LINES AFTER THE EVENT OF LEAVING.
LIKE IT'S JUST NOT WORTH IT TO ME THAT I'LL JUST STAY HOME.
AND SO THERE'S JUST SO MANY OF US.
SO THAT WOULD LOVE, WE JUST FEEL DISCONNECTED FROM DOWNTOWN.
SO WHENEVER PEOPLE TALK ABOUT HAVING THIS URBAN DEVELOPMENT, IT'S, IT'S SAD, BUT SO MANY OF US FEEL DISCONNECTED FROM OUR CITY AT TIMES BECAUSE IT'S JUST A NAVIGABLE.
AND NOW THAT I'M, I HAVE AN, I HAVE SOME, SOME PEOPLE IN MY LIFE WITH PHYSICAL IN CAPABILITIES, I HAVE TO THINK ABOUT THAT AS WELL.
AND SO SINCE SAN ANTONIO'S AGING, SINCE WE HAVE SUCH A BIG VETERANS POPULATION, IT JUST SEEMS LIKE SUCH A GREAT IDEA TO TRY TO AT LEAST MAKE IT EQUITABLE TO EXPAND THIS.
SO THAT IS WHY, LIKE I USED VIA SERVICES WHEN I WENT DOWN FOR MY TO CITY COUNCIL LAST WEEK, AND I JUST, I PARKED AND I WALKED A BLOCK TO, UH, MAINE AND ASHBY HOPPED ON THE 90 AND HAD THE BEST EXPERIENCE.
I WAS JUST TELLING TRAMEL OVER HERE THAT Y'ALL ARE GONNA HAVE LIKE AMAZING SURVEY RESPONSES BECAUSE I WAS JUST GETTING HAPPY WITH THAT GREEN BUTTON.
AND, BUT IT'S TRUE BECAUSE HAD I NOT HAD THAT KNOWLEDGE TO GO TO THE VIA MOBILE APP AND, AND NAVIGATE THAT, I WOULD NOT HAVE BEEN ABLE TO PLAN THAT.
AND MY ANXIETY WENT COMPLETELY DOWN BECAUSE I JUST DON'T WANNA DEAL WITH PARKING DOWNTOWN.
AND, AND SO I JUST, FOR ME VIA IT SAVED ME THAT HASSLE AND THAT HEADACHE.
SO, AND THEN IT WAS JUST EASY TO JUST HOP BACK.
AND SO THAT'S WHY I'M ASKING IS THAT SO MANY OF US DON'T WANNA GO DOWNTOWN AND WE JUST FEEL DISCONNECTED, BUT WE WANNA BE HERE.
IT'S JUST, IT'S DIFFICULT, YOU KNOW, IT, IT'S, YOU KNOW, ABSOLUTELY.
I, AND IT'S, IT'S VERY MUCH WHAT I'M, WHAT I'M LISTENING TO AND AND ABSOLUTELY HEARING IS THE, THE MOMENT OF IT'S THE CAPACITY ISSUE THAT WE'RE, WE'RE REALLY WRESTLING WITH, JUST LIKE WE ARE ALL, YOU KNOW, WE WISH WE COULD DO EVERY ROUTE FREQUENCY AT THE SAME TIME.
PARK AND RIDE'S VERY SIMILAR TO THAT.
UH, SO WE HAD TO GET THE CORE MOMENTS DOWN FIRST, GET THOSE CORE GROUPS GOING.
WE STILL NEED TO HIRE MORE OPERATORS AND WE GOTTA BUILD THAT CAPACITY BECAUSE WE ALSO HAVE TO BE VERY CAREFUL ON THE QUALITY OF SERVICE THAT WE'RE DELIVERING ON PARK.
AND RIDE FROM THOSE CORE MOMENTS DOESN'T GET COMPROMISED.
THE STONE OAK PARK AND RIDE, WE HAVE USED IT AND WE DO PLAN ON USING IT.
IN FACT, I THINK WE, UH, ARE PLANNING TO USE IT FOR THE ALMO BOWL GAME.
[00:35:01]
USED THAT IN THE PAST.WE USUALLY FILL THAT UP FOR, FOR THE ALMO BOWL GAME.
UM, AND WE ARE USING IT, I KNOW DURING FIESTA, UM, I BELIEVE IT'S FOR THE NIGHT PARADE AS WELL.
UH, BUT WE HEAR YOU A HUNDRED PERCENT ABOUT, THERE SHOULD BE MORE ACTIVITY FOR THAT.
FOR US, IT JUST BECOMES THAT CAPACITY WHEN WE CAN BUILD THAT CAPACITY ON THOSE OPERATOR SIDE BECAUSE STONE OAK IS ALSO, IT'LL BE THE FURTHEST PARKING RIDE THAT WE HAVE, SO IT'S GONNA TAKE MORE RESOURCES FOR US TO DELIVER.
THAT SAID, IT IS IN THE PLAN, JUST LIKE WE ALSO ARE, ARE, ARE LOOKING AT MALOW ON THE SOUTH SIDE.
MALOW WOULD BE ANOTHER EXAMPLE IF WHEN WE GET THE CAPACITY ON OUR OPERATOR RANKS, AND OF COURSE WE HAVE THE CAPACITY ON OUR, ON OUR ACTUAL, UH, VEHICLES, THESE ARE ALL MOMENTS THAT WE CAN THEN GO AND EXPAND.
BUT TO TERRY'S POINT A HUNDRED PERCENT, WE'RE EXCITED THAT WE HAVE THE PLAYBOOK THAT WORKS, UM, TO DRIVE THAT ATTENTION THERE.
BUT AGAIN, KEEP THAT QUALITY OF SERVICE.
'CAUSE PEOPLE AREN'T GONNA WANNA WAIT AN HOUR TO GET OUT OF THE ALAMO DOME OR WAIT AN HOUR TO COME DOWN THE ALAMO DOME BECAUSE WE DON'T HAVE ENOUGH CAPACITY.
SO IT'S THAT BALANCING ACT THAT WE'RE IN THE MIDDLE OF RIGHT NOW.
SO JUST A HEADS UP, ALSO, IT'S NOT MARKETED ON THE VIA WEBSITE, THAT'S STONE OAK PARKING RIDE IS AVAILABLE FOR OKAY.
SO JUST, WE'LL, WE'LL GET THAT UPDATED FOR SURE.
THAT IS FOR KIND OF LIKE, I WOULD TOTALLY GO THERE IMMEDIATELY OVER, WELL ACTUALLY CROSSROADS IS CLOSER FOR ME, BUT YEAH, IT'S JUST EV ABSOLUTELY.
LL I I DO HAVE A COUPLE OF QUESTIONS TOO ON THIS.
UM, TO THE POINT OF, OF ACTIVATING QUADRANTS, AND SO WE KNOW WE ARE ACTIVATING OUR CROSSROADS, WE'RE ACTIVATING BROOKS, WE'RE ACTIVATING, UH, FROST.
WE'RE TALKING ABOUT STONE OAK.
ARE WE THINKING ABOUT OTHER AREAS WITHIN THE PARKING RIGHTS SYSTEM TO ACTIVATE IN THIS NEXT FIRST HALF OF THE YEAR? UM, BASED ON WHAT OUR PROJECTIONS ARE? THAT'S THE FIRST QUESTION I HAVE IT IT OUT, OUT OF THE GROUP THAT YOU JUST MENTIONED.
I'D ADD MADLA INTO THAT BECAUSE WHAT WE ALSO HAVE TO ASSURE THAT THE, THAT THE TRANSIT CENTER COULD HANDLE THE, THE PARKING.
UH, SO MADLA OFFERS US THAT NEXT BEST IDEA ALONG WITH, UM, THE SPACES THAT WE HAVE AT STONE OAK.
UH, IF WE LOOK AT KLAC, THAT'S GONNA BE A LITTLE TOUGHER DECISION THERE BECAUSE WE DON'T HAVE, WE DON'T OWN THE PARKING THERE.
DOESN'T MEAN WE CAN'T GO AND LEASE THE PARKING, BUT THAT WOULD BE ANOTHER, UH, ANOTHER OPTION.
BUT IT'S, IT'S GROWING IT IN THE CAPACITY TO THE POINT OF WHAT YOU'RE SAYING, A HUNDRED PERCENT MADAM CHAIR IS TO GO WHERE THE INTEREST IS.
AND THAT ALSO MIGHT CHANGE, FRANKLY, BASED UPON THE ACT OR THE EVENT ITSELF DOWN AT THE ALAMO DOME AND OR, UM, AT, AT THE DIFFERENT LOCATION OR, OR FIESTA AS WELL.
SO WE HAVE THAT FLEXIBILITY BUILT IN AS WELL.
AND THEN TALKING ABOUT INNOVATION, UM, HOW DO WE ACTIVATE KNOWING THAT THE GREEN LINE'S GONNA BE COMING ONLINE IN A YEAR OR SO AND THINK ABOUT DOWNTOWN ACTIVATIONS THAT WOULD WANT TO BRING STAKEHOLDERS TO DOWNTOWN.
LIKE ARE THERE DIFFERENT EVENTS THAT WE CAN WORK WITH OUR PARTNERS AT THE CITY, AT HEMISPHERE AS AN EXAMPLE, UM, TO DO DIFFERENT THINGS, A CONCERT IN THE PARK, SHOWING IT, YOU KNOW, IN THE PARK, UM, A GAME IN THE PARK, SOME OF THOSE DIFFERENT THINGS SO THAT PEOPLE START GETTING USED TO USING OUR LINES.
HAVE WE THOUGHT ABOUT THAT TOO? YES.
AND WE'RE ACTUALLY WORKING WITH THE CITY AND ALSO CENTRO AND HEMISPHERE ON SEVERAL EVENTS COMING UP IN THE HOLIDAY SEASON BECAUSE WE WANNA HAVE AN ACTIVE PRESENCE IN THE DOWNTOWN AREA TO NOT ONLY BE PART OF THE COMMUNITY, BUT ALSO TO PROMOTE OUR, OUR SERVICES.
SO WE, WE DO HAVE THAT IN OUR ROADMAP.
IT, IT'S AN ASTERISK ON THAT 148% INCREASE ON PARK AND RIDE.
BUT THE ASTERISK ON THAT IS WE HAD ABOUT A THOUSAND PEOPLE USE OUR FIXED ROUTE SERVICE.
R 100, I BELIEVE IS, IS THE NUMBER.
AND THEY USE THAT TO GET TO THE ALMO DOME BECAUSE WE ARE RUNNING THAT, UH, SERVICE TO THE ALAMO DOME, TO THE TRANSIT CENTER THERE AND THEN COMING BACK AND IT RUNS LATE TO ONE O'CLOCK IN THE MORNING.
SO WE SAW A THOUSAND PEOPLE GO AND UTILIZE THAT.
IT'S MORE OF THAT ALSO, UH, I THINK IS THAT WAY OF GETTING IN AND OUT OF THE CENTRAL BUSINESS DISTRICT IN ADDITION TO THE GREEN LINE, WHICH IS GONNA BE A, A, IT'S JUST A HIGHWAY FOR US TO GET IN AND, AND OUTTA THAT BUSINESS DISTRICT IN A VERY EFFICIENT MANNER.
AND, UH, IT'S GONNA BECOME VERY ATTRACTIVE TO THE COMMUNITY.
AND THEN YOU'RE SPEAKING TO OPERATORS.
UM, WE SAID A HUNDRED OPERATORS THIS NEXT FISCAL YEAR, RIGHT? OKAY, COOL.
JUST WANTED TO MAKE SURE, LIKE SEE, UH, MR. SIN, YOU'RE, YOU'RE NOT THE ONLY ONE OVER HERE ON THE HOOK.
[00:40:01]
RAYNA.YEAH, I, I GUESS, UH, A FEW QUESTIONS.
JUST, JUST, UH, ALSO A COUPLE OF OTHER WONDERINGS MORE THAN ANYTHING.
UM, AVERAGE GROWTH YEAR OVER YEAR, I SAW THE 8.9% FOR THE FIVE THAT WE TARGETED.
WHAT DOES THAT COMPARE TO IN TERMS OF JUST TRADITIONAL GROWTH YEAR OVER YEAR IS, AS A TEACHER, 8.9% ON A TEST IS NOT GREAT.
UM, BUT 8.9% GROWTH WHEN YOUR METRIC IS, WHAT IS THE DENOMINATOR OR THE, THE ORIGINAL, SO WE'RE TALKING ABOUT 8.9% GROWTH.
UM, THE, THE, UM, POTENTIAL HEADROOM THERE IS 1.2 MILLION LAPSED RIDER.
AND ONE THING I WOULD ALSO POINT OUT TO YOU IS KEEP IN MIND THAT THIS INNOVATION GROWTH DID NOT CO, DID NOT INVOLVE ANY SORT OF SERVICE IMPROVEMENTS, RIGHT? SO REALIGNMENT, ANYTHING, WE JUST, TY WE JUST SIMPLY WENT OUT.
UM, AND I SAY WE, I MEAN MY TEAM JODY DEVOUT IS, IS HERE.
HE DOES ALL THIS PROPENSITY ANALYSIS.
ALL WE DID WAS GO AND FIND WHERE OUR LOST RIDER WERE.
AND SO, AND THEN USING THE RIGHT MARKETING TACTICS TO GO AND REACH THEM.
WHAT'S INTERESTING WITH THIS 8.9%, AND I, AND I'LL SHARE THIS WITH YOU, IS OUR APRIL SERVICE CHANGE.
AND I KNOW THAT SANDEEP, I'M, I'M KIND OF CUTTING INTO HIS, UM, UPDATE, BUT THE APRIL SERVICE CHANGE WAS FIVE ROUTES, THREE WEEK, THREE WEEKDAYS, TWO WEEKENDS.
THAT SERVICE IMPROVEMENT CAUSED A 5% INCREASE IN SERVICE CHANGE.
THAT'S, THAT'S WHAT I WANTED TO KNOW, JUST IN TERMS OF COMPARISON FOR WHEN WE NORMALLY DO THIS OR TRADITIONAL, BUT KEEP IN MIND THAT THERE WERE ACTUAL SERVICE IMPROVEMENTS, FREQUENCY, ET CETERA.
THESE ROUTES ARE ALREADY 20 MINUTES FREQUENT OR BETTER.
I JUST WANT THE, THE CONTEXT TO SAY 8.9% IS GREAT.
YOU LOOK AT 8.9% GREAT AND WAIT TILL YOU SEE, WHEN YOU SEE, I THINK IT'S ON HIS SLIDE.
UM, WE TOOK THE SAME MARKETING APPROACH AND ARE BEING VERY HYPER TARGETED ON THE ROUTES THAT ARE BEING TREATED, UPDATED, REALIGNED, ET CETERA.
AND YOU'LL SEE WHAT WE WERE ABLE TO ACCOMPLISH IN AUGUST AND IT'S VERY IMPRESSIVE AND YOU'LL SEE THAT MOVING FORWARD.
JUST, YOU KNOW, I THINK FOLKS, WE, WE DON'T ALWAYS TELL THE STORY.
WE JUST SEE 8.9%, BUT THAT'S GREAT WHEN YOU TALK ABOUT SERVICE CHANGES, NETTING FIVE, THIS IS, THIS IS GREAT AND I, I APPRECIATE THE STRATEGY.
SPEAKING OF THE, AND I APPRECIATE TRUSTEE COOPER LEANING OVER THE 1 48, THE PROMOTION.
THOSE WERE FREE, CORRECT? NO, THOSE ARE THE RIDES WERE FREE.
THOSE WERE A DOLLAR 30 A RIDE TO THE ALL NO DOME.
WE DID PROVIDE FREE RIDES ON OCTOBER THE 25TH IN CONJUNCTION WITH, UM, IT WAS JUST A SPECIAL DAY.
I APOLOGIZE, I CAN'T REMEMBER THE NAME OF THE DAY.
AND BOY DID WE, BECAUSE THERE WERE 120 PEOPLE DOWNTOWN FOR A VARIETY OF DIFFERENT REASONS FOR PAUL MCCARTNEY, THE A LOS MUERTOS, THERE WERE SEVERAL EVENTS TAKING PLACE AT THE MAJESTIC, THE DIFFERENT THEATERS, ET CETERA.
AND IF YOU THINK ABOUT WHAT WE WERE ABLE TO DO WITH THE 23,000 RIDES THAT WE PROVIDED THAT DAY, WE TOOK OVER 6,000 VEHICLES OFF THE ROAD.
AND WE CLEARED THE ALAMO DOME AFTER THE CONCERT IN LESS THAN AN HOUR AND A HALF.
THE ALAMO DON SAID THAT THEY HAD NEVER EXPERIENCED THAT BEFORE.
I MEAN, THE KUDOS WE RECEIVED WAS JUST, IT WAS A VERY PROUD MOMENT FOR THE ENTIRE TEAM.
YEAH, I THINK, I THINK TELLING THAT STORY IS PART OF, PART OF IT, RIGHT? TO HELP OTHERS UNDERSTAND THE, THE OTHER, THE EXTERNAL IMPACT, RIGHT.
THE CARS OFF THE ROAD AND, AND THE ENVIRONMENT.
THE FACT THAT WE'RE CLEARING IN TERMS OF SAFETY, AN AREA WITH LARGE, LARGE GROUPS OF PEOPLE.
BUT, UM, IN TERMS OF EVERY OTHER RIDE IS FREE.
JUST IN TERMS OF THOSE OTHER PIECES, UM, YOU MENTIONED PARKING CAPACITY.
I WAS VERY PLEASED TO SEE I LIVE NEAR CROSSROADS.
NEEDED TO GO TO TARGET FOR SOMETHING UNRELATED AND JUST COULD NOT FIND A PARKING SPACE.
UM, CAPACITY WISE, THOUGH, WE'RE GONNA BE ALL RIGHT IN MOVING FORWARD.
DO, DO WE, DO WE CONTRACT WITH CROSSROADS FOR THAT PARKING GARAGE THAT'S NEAR, UM, KIND OF A LITTLE BIT MORE ON THE FREDERICKSBURG SIDE.
SO WE, WE STILL OWN SOME PROPERTIES, THE PROPERTY THAT'S, THAT'S, UM, UNDEVELOPED, UH, RIGHT NEXT TO IT.
SO WE'RE, WE'RE DISCUSSING, YOU KNOW, MAYBE GETTING THAT PAVED OVER, DOING SOME TREATMENT TO THAT OKAY.
TO HELP TO ATTRACT FOLKS TO THAT.
'CAUSE I THINK RIGHT, IT JUST HAS GRASS AND DIRT ON IT RIGHT NOW.
UM, AND THEN YES, HAVING THAT COORDINATION TOO.
UH, BA THE CITY OF BAES HEIGHTS IS NOW OWNER AND OF, OF THAT, OF THAT MALL.
SO I THINK WE CAN, UH, WE CAN, WE CAN DEFINITELY WORK WITH OUR PARTNERS THERE AND NEIGHBORS THERE.
WE KNOW SOME, WE KNOW, WE KNOW SOME 47% OWNER.
UM, WELL, YEAH, NO, THAT WAS JUST REALLY GREAT TO SEE.
I FELT LIKE I WAS BACK IN COLLEGE FOLLOWING
[00:45:01]
PEOPLE, LEAVING THE STORE TO THEIR CAR JUST SO THAT I COULD GET THEIR SPACE WHEN THEY GOT THERE, THERE THEIR SPACE.UM, BUT CURIOUS, SO THERE WAS A BUNCH OF FOLKS THAT CAME IN AND I KNOW WE WERE ONLY KIND OF PILOTING WITH A FEW, WAS THERE ANY OPPORTUNITY TO GET DEMOGRAPHIC DATA TO SEE IF, HOW FAR FOLKS ARE COMING FROM OUTSIDE TO COME TO A PLACE LIKE THAT SO THAT WHEN WE ACTIVATE OTHER PLACES, AGAIN, GOING WHERE OUR FOLKS ARE, AND I APPRECIATE THE NOD TO, TO, DEPENDING ON THE EVENT THAT MAY SHIFT.
WE HAVE A STRONG PARTNERSHIP WITH THE ALAMO DOME.
AND SO BEFORE EACH EVENT, ONE OF THE THINGS THAT, THAT WE ARE DOING IS WE ARE COLLECTING INFORMATION FROM THEM ON WHERE THEIR TICKET SALES ARE COMING FROM.
WHAT THAT DOES FOR US IS IT HELPS US TO BETTER UTILIZE OUR DIGITAL TARGETING SO THAT WE ARE SENDING, WE ARE SENDING ADS ABOUT OUR PARK AND RIDE TO THE RIGHT AREAS OF TOWN THAT ARE INTERESTED IN PURCHASING TICKETS TO THAT SPECIFIC EVENT.
SO WE DO HAVE A VERY STRONG PARTNERSHIP WITH THE ALAMO DOME BECAUSE OBVIOUSLY IT WOULD BE A SUCCESS FOR BOTH OF US TO GET INDIVIDUALS FROM THE PARK AND RIDE TO THE ALAMO DOME.
SO WE, WE ARE ALSO EXPLORING SO MANY OTHER PARTNERSHIPS JUST TO GET, UM, TO, TO GET PEOPLE IN AND OUT OF THE ALMA DOME QUICKER.
BUT I WILL SAY THAT THE ENGAGEMENT LEVEL ALSO IN OUR SOCIAL MEDIA, THE THANKS THAT WE GET ON OUR SOCIAL MEDIA, OUR WEBSITE, YOU KNOW, WE EVEN HAVE, UM, UH, INDIVIDUALS CALL IN AND, AND JUST WANNA THANK US FOR OUR, THE PARK AND RIDE SERVICES.
SO AGAIN, IT KIND OF GOES BACK TO CREATING NEW BRAND AMBASSADORS.
AND WE WANNA MAKE SURE THAT WE ARE ABLE TO PROVIDE THE MOST EXCEPTIONAL, POSITIVE CUSTOMER SERVICE WITH THE AREAS THAT WE'RE FOCUSED ON RIGHT NOW.
AND THEN TAKE THAT AND EXPAND IT TO OTHER AREAS.
NO, I, I APPRECIATE IT ALL, ALL GREAT NEWS.
I JUST WANTED TO KIND OF GET A LITTLE BIT MORE OF THE STORY IN THE CONTEXT.
'CAUSE IT IS, IT IS A LOT OF POSITIVE PIECES.
UM, AND THEN I APPRECIATE THE STRATEGY, UM, AND THE INTENTIONALITY AND NOT JUST CREATING SERVICE BECAUSE SERVICE IS GOOD, BUT CREATING VERY DIRECT AND INTENTIONAL SERVICE THAT MEETS THE NEEDS AND, AND WHERE FOLKS ARE AT.
YOU KNOW, I'D BE REMISS IF WE, IF WE DIDN'T GO BACK AND ACTUALLY I KNEW I WAS MISSING A TRANSIT CENTER WHEN I WAS GOING THROUGH MY LIST.
UH, BUT BECAUSE IT'S BEEN CLOSED FOR 12 MONTHS OR SO, RANDOLPH IS BACK ONLINE.
SO RANDOLPH IS ALSO GONNA BE, AND THAT'S, THAT WAS A WORKHORSE AND, AND WILL BE A WORKHORSE FOR US FOR, UH, FOR PARK AND RIDE.
IT HELPS US COVER AN AREA OF OUR SYSTEM THAT THOSE OTHERS DON'T AS WELL.
SO I WANTED TO MAKE A NOTE OF THAT.
UH, WE'LL HAVE SOME MORE INFORMATION ABOUT RANDOLPH.
WE'RE GONNA HAVE A RIBBON CUTTING.
IT'S INCREDIBLE, UM, IF YOU HAVEN'T SEEN IT FROM THE HIGHWAY, BUT WE'LL GIVE Y'ALL AN UPFRONT, UH, TOUR OF IT.
UH, TRUSTEE HOWARD, YOU HAD A QUESTION?
OKAY, SO NOW I HAVE TWO QUESTIONS.
YOU MENTIONED ZIP CODES, UM, AND SHARING WITH ALMA DOM, SHARING THOSE, UM, DEMOGRAPHICS.
HOW DOES THAT FACTOR THOUGH, WITH THIRD PARTY RESELLERS? BECAUSE IF YOU HAVE TO PUT IN A ZIP CODE FOR THAT PURPOSE OF, OF PURCHASING THE TICKET, THIRD PARTY RESELLERS, IF YOU WERE PURCHASING OFF OF LIKE SEATGEEK OR ANY OF THOSE, THEY DON'T SHARE THAT INFORMATION WITH IT.
IT DOESN'T, YOU'RE ABSOLUTELY RIGHT IN THAT.
SO WHAT WE ARE ABLE TO COLLECT IS WHERE WAS WHERE, WHERE THE ORIGINAL TICKET ZIP CODE WAS SOLD TO.
UM, WE GOTTA, WE GOTTA WORK ON THAT ONE.
SO, UM, I'LL, I'LL SEND SOME IDEAS.
UM, AND THEN MY NEXT QUESTION MENTIONING OPENING UP PARK AND RIDES AGAIN, UM, I 10 IN 1604 USED TO HAVE A PARK AND RIDE JUST AS A REMINDER FOR ANYBODY I WOULD REALLY APPRECIATE.
AND SO WOULD UTSA STUDENTS THAT RECONNECTION? I'M NOT A-U-T-S-A STUDENT THOUGH, BUT EITHER WAY WE HAVE A LOT OF GROWTH GOING ON OUT THERE.
AND, UM, THAT'S A GREAT QUESTION.
I I HAVE THE QUESTION OF WHETHER OR NOT WE'RE GETTING IT BACK.
DO WE KNOW I WILL FIGHT PEOPLE FOR THAT BACK, UM, IF I HAVE TO GO UP TO AUSTIN? BECAUSE, BECAUSE THAT WAS, THAT WAS TDOT GIVING THAT TO US.
AND NOW THAT THE OVER WE'LL GET IT, THE FLY GET BACK ARE DONE, DONE YET, TWO YEARS, THREE YEARS AFTER THE CONSTRUCTION DONE CARE AND THEY NEED TO GO.
UM, AND I WOULD LOVE TO, I JUST CAN'T, FOR ME THOUGH, I'VE BEEN WAITING AND WAITING AS SOON AS THEY TOOK AWAY OUR PARK AND RIDE THERE, I WAS LIVID ONLY BECAUSE FOR THE MERE FACT THAT I'M LIKE, THIS IS SUCH A GREAT CONNECTION FOR OUR STUDENTS FROM U-T-S-A-A OR FOR VALERO, LIKE AS A COMPANY TO BE ABLE TO HAVE THAT ACCESS.
AND NOW THAT THE SPURS HAVE THEIR FACILITY OUT AT THE RIM, LIKE AT THE ROCK, IT JUST, FOR ME, IT JUST IS SUCH, AGAIN, FOR LIKE, ACTIVATIONS AT THE ROCK, WHENEVER THEY START GOING BACK UP AGAIN, IT'S JUST, I, I JUST CAN'T WAIT.
LIKE, BUT I AM EXCITED SO I JUST WANNA HOLD OTHER
[00:50:01]
PEOPLE, NOT US ACCOUNTABLE.SO WE ARE DELIVERING BETTER SERVICE, WHICH MEANS WE ARE PROVIDING DIFFERENT TYPE OF SERVICE TO ALL OUR CUSTOMERS, SWITCHING TO THEIR NEEDS.
UH, WE ARE ENGAGING WITH OUR CUSTOMERS AS PART OF SERVICE IMPROVEMENT PROCESS.
SO AS PART OF AUGUST SERVICE CHANGE, WE SAW 23% INCREASE IN AVERAGE WEEKDAY RIDERSHIP IN OCTOBER OF 2025 COMPARED TO OCTOBER OF 2024.
ALSO, WE SAW A 5% INCREASE IN RIDERSHIP, UH, WHICH IS THE APRIL, 2025 SERVICE CHANGES UNDER THE DIRECTION AND GUIDANCE OF OUR CEO.
WE ARE DOING ROUTE IMPROVEMENTS ON 30 ROUTES IN JANUARY, 2026.
WE ARE OUTPACING OUR INITIAL PLANS FOR BETTER BUS PLAN EXECUTION.
BY JANUARY OF 2026, WE'LL IMPLEMENT 44% OF THE BITTER BUSS PLAN.
DOESN'T THAT MAKE YOU PROUD? 44%, YES MA'AM.
TRUSTEES, ANY QUESTIONS? UH, FURTHER? YEAH, THANK YOU SO MUCH.
THIS HAS BEEN A GOOD PRESENTATION.
[4. President & CEO Report]
BRIEFING.WE GONNA DO PRESIDENT'S REPORT.
IS THERE ALREADY SKIPPING AHEAD.
WE ALWAYS, WE ALWAYS, WE ALWAYS HAVE LEGAL BRIEFING FOR THE FOR LAST.
THE BEST FOR LAST, UH, BONNIE, HOWEVER, UH, WE ARE, WE'RE EXCITED, UH, THAT WE ARE CHANGING UP THE PRESIDENT'S REPORT.
AND, UH, WE'RE, UH, WE'RE GONNA WALK YOU THROUGH THAT CHANGE HERE TODAY.
UH, INCLUDING IS WHEN WE ACTUALLY DELIVER THE PRESIDENTS REPORT.
SO WE'RE GONNA, WE'RE GONNA ACTIVELY, UH, IZE THIS TO BE AT THE END OF THE, UM, OF OUR AGENDA SO WE CAN, UH, WE CAN HAVE THAT AS A FOLLOW UP, BUT ALSO, YOU KNOW, HAVE THOSE COMMUNICATIONS RELATED TO IT, BUT ALSO RESPECTING THE QUORUM THAT WE HAVE AHEAD OF THIS AS WELL.
WE KNOW WE GOTTA GET BUSINESS DONE AND WE WANNA MAKE SURE THAT THE PRESIDENT'S REPORT DOESN'T INTERFERE WITH US GETTING THAT BUSINESS DONE.
SO IT'S A PRACTICAL MATTER, UH, BUT AS MUCH AS ALSO A MOMENT FOR US TO THEN COME BACK TOGETHER AND SHARE, UH, WHAT WE'RE DOING.
SECONDLY, UM, AND WE'LL SHIFT THE SLIDES HERE.
THIS NEW FA THIS NEW FORMAT IS ALSO GOING, IS IT ME OR IS IT, SO WE'RE, WE HAVE A GREAT STORY TO TELL AT VIA, AND I'M EXCITED TO SHARE THAT WE'RE GONNA ALSO FORMAT THIS PRESIDENT REPORT TO REALLY, UH, ALIGN WITH OUR STRATEGIC PILLARS.
SO WE'RE GONNA, WE'RE GONNA BRING IN DISCUSSIONS OR, OR HIGHLIGHTS THAT WE'RE DOING AS AN AGENCY, UH, THAT WE FEEL IS IMPORTANT TO EITHER CELEBRATE, TO RECOGNIZE, OR FOR THE BOARD TO BE AWARE OF.
THAT FALLS INTO ONE OF THESE FOUR CATEGORIES, OUR STRATEGIC PILLARS THAT WE HAVE BEEN, UH, THAT HAS BEEN GUIDING OUR, OUR PRINCIPLES THIS YEAR AND OUR, AND, AND, AND THE WAY WE APPROACH OUR, OUR, OUR AGENCY.
SO WITH THAT, WE'RE GONNA KICK OFF WITH COMMUNITY.
SO IN THE COMMUNITY WE HAVE THE SILVER LINE PROJECT OFFICE OPENING.
THIS IS AN ITEM THAT EMPHASIZES THE COMMITMENT TO THE COMMUNITY WE SERVE.
SO LAST WEEK WE CHRISTENED OUR NEWEST ADVANCED RAPID TRANSIT PROJECT OFFICE IN A, IN A UNIQUE SPACE ON THE EAST SIDE OF SAN ANTONIO.
WE ARE NOW STAFFING A PROJECT OFFICE IN VELOCITY, TX, WHERE RESIDENTS AND MEMBERS OF THE BUSINESS COMMUNITY ARE WELCOME TO VISIT, ENGAGE WITH OUR STAFF, ASK QUESTIONS, LEARN MORE ABOUT THE A RT AND SILVER LINE CONSTRUCTION PROJECT PLANNING PROJECT AND DEVELOPMENT OF IT.
AND MOST IMPORTANTLY PROVIDE US FEEDBACK.
IT'S OUR SECOND PROJECT OFFICE OF THIS TYPE.
IT'S THE FIRST, WHICH HAS BLOSSOMED INTO AN ACT TO AN ACTIVE COMMUNITY SPACE.
UH, WHICH, WHICH OUR FIRST ONE WAS ON AN ACTIVE COMMUNITY SPACES ON SAN PEDRO IN THE NORTHERN PART OF THE GREEN LINE CORRIDOR.
AND I'D LIKE TO NOTE HERE, THE NEWEST OFFICE ON THE EAST SIDE ISN'T OUR LAST NEXT MONTH.
WE PLAN ON OPENING OUR SECOND SILVER LINE PROJECT OFFICE ON THE WEST SIDE.
THESE SPACES ARE DESIGNED TO HELP US BETTER CONNECT WITH COMMUNITY AND CONVENIENT AND ACCESSIBLE LOCATIONS.
JUST AS IMPORTANTLY, WE CELEBRATED A MOMENT OF OPENING THIS EAST SIDE OFFICE BY WELCOMING COUNTY JUDGE S KAI, WHO DELIVERED THE FINAL 22 MILLION OF THE $102 MILLION COMMITMENT FROM COMMISSIONER'S COURT DEDICATED TO THE SILVER LINE.
THOSE LOCAL DOLLARS ARE CRITICAL TO OUR ABILITY TO SECURE AN ADDITIONAL $150 MILLION IN FEDERAL FUNDS THAT MAKE THIS IMPORTANT PROJECT TO REALITY.
WE HAVE A SHORT RECAP VIDEO THAT WE'D LIKE TO WATCH
[00:55:01]
AND, UH, AND WE'LL COME BACK.TODAY'S ANOTHER GREAT MILESTONE FOR VIA TODAY WE OPENED UP OUR SILVER LINE EAST SIDE PROJECT OFFICE.
THIS EAST SIDE PROJECT OFFICE IS INDEED GONNA BE OUR DOOR TO THE EAST SIDE FOR COMMUNICATIONS, FOR INFORMATION, FOR ENGAGEMENT WITH THE EAST SIDE.
IN ANTICIPATION OF OUR ADVANCED RAPID TRANSIT LINE, SILVER LIGHT, LETTING EVERYBODY KNOW THAT WE'RE HERE FOR YOU.
WE'RE HERE TO ANSWER YOUR QUESTIONS.
THIS BOARD AND THE LEADERSHIP, YOU KNOW, GAVE, UH, YOU KNOW, FOUR DIFFERENT POSITIONS TO MY TEAM.
UH, TWO FOR THE EAST SIDE, TWO FOR THE WEST SIDE.
AND SO WE SPEND ALL OF OUR TIME OUT HERE JUST, UM, YOU KNOW, MAKING SURE THAT EVERYBODY KNOWS EXACTLY WHAT'S HAPPENING WHEN IT'S HAPPENING.
WE ARE IN THE PHASE RIGHT NOW IS, UH, COMMUNITY ENGAGEMENT.
ENSURING THAT PEOPLE KNOW WHAT IS HAPPENING ALONG THE SILVER LINE, GETTING THEIR FEEDBACK, COMMUNICATING TO THEM THE DIFFERENT TIMELINES THAT ARE ASSOCIATED WITH CONSTRUCTION, THE DIFFERENT DELIVERABLES.
UH, AND THEN WE'LL MOVE ON TO THE CONSTRUCTION PHASE.
UH, AND WE'LL BE SHARING MORE INFORMATION ON A DASHBOARD TO TELL 'EM ABOUT WHAT IS HAPPENING AT DIFFERENT PHASES ALONG THE SILVER LINE.
UH, AND THEN AFTER THAT, YOU KNOW, EVERYONE TO JUMP ON BOARD AND EXPERIENCE IT.
SO WHAT THE SILVER LINE IS GONNA DO IS GONNA COMPLIMENT A, A MAJOR INVESTMENT THAT WE HAVE WITH THE GREEN LINE, WHICH GOES NORTH AND SOUTH.
SO THE SILVER LINE'S GONNA BE EAST TO WEST.
THIS BECOMES A SKELETAL BACKBONE OF OUR SYSTEM.
THEY, THESE SYSTEMS WILL BE THE HIGHEST QUALITY SYSTEM THAT WE HAVE IN OUR NETWORK.
TRAVEL TIME ON THESE TWO SYSTEMS WILL BE MINIMIZED.
HAVING THOSE TWO SYSTEMS WORKING TOGETHER AND THEN HAVING OUR UNDERLYING BUS SYSTEM AND BUS ROUTES INTERCONNECTING WITH THEM.
ALL OF THAT WORKS TOGETHER TO PROVIDE THE CONSUMER, UH, A MUCH BETTER EXPERIENCE.
AND WE ARE HERE TO BRING THE FINAL PAYMENT OF $22 MILLION FOR A TOTAL OF $102 MILLION OF THE COUNTY CONTRIBUTION, WHICH WILL LEVERAGE THE FEDERAL FUNDS THAT WILL HELP PAY FOR THIS GAME CHANGING TRANSFORMATIONAL PROJECT.
AND SO THE GREEN LINE, THE SILVER LINE AND VIA AND BEAR COUNTY ARE ALL PART OF THE GROWTH, WHICH WILL LEAD TO PROSPERITY FOR BEXAR COUNTY, SEEING THE INCREASED INVESTMENT COMING DOWNTOWN AND THE INCREASED INVESTMENT COMING TO THE EAST SIDE.
WHAT A WONDERFUL WAY TO HELP THE COMMUNITY GAIN TRUST IN OUR PUBLIC TRANSIT AUTHORITY AND GET TO THEIR JOBS, GET TO THEIR FANS WITH RELIABLE SERVICE LIKE THE SILVER LINE, CONNECTING THE EAST SIDE TO DOWNTOWN AND THE WEST SIDE.
WE HOST THE NEIGHBORHOOD ASSOCIATION HERE.
WE HOST THE EAST SIDE BUSINESS ASSOCIATION HERE.
SO WHAT BETTER PLACE THAN HERE TO HOST THE COMMUNITY OUTREACH OFFICE TO START EXPLAINING TO THE NEARBY RESIDENTS THAT THIS IS A GREAT OPPORTUNITY TO REALLY LEVERAGE THE ADVANCED RAPID TRANSIT TO CREATE OPPORTUNITY.
AS COUNTY JUDGE, I AM PROUD TO PARTNER WITH VIA.
BECAUSE WHAT GOOD FOR VIA IS GOOD FOR OUR ENTIRE COUNTY, FOR THE ENTIRE POPULATION.
IT WILL HELP MOBILIZE AND CREATE GROWTH AND PROSPERITY.
THIS IS A GAME CHANGING EVENT AS WE CONTINUE ON THE COMMUNITY, UH, THEME HERE.
UM, WE'RE GONNA CELEBRATE THE V'S.
GRILL TEAM PARTICIPATED IN THIS PAST WEEKENDS FOR THE THIRD CONSECUTIVE YEAR IN CPS ENERGY'S GRILLS, GIVING THIS MARQUE COMMUNITY FUNDRAISER THAT BENEFITS ITS RESIDENTIAL ENERGY ASSISTANT PARTNERSHIP, A PROGRAM THAT HELPS RESIDENTS IN NEED WITH THEIR UTILITY BILLS.
OR KEEP SA OR KEEP SAN ANTONIO.
KEEP SA GRILLING COMPETITION TEAM INCLUDES.
AND IF YOU'RE HERE, PLEASE STAND.
LESLIE LAC LESLIE, I SAW YOU THERE IN THE BACK.
ALBERT OVAR, JOHN TEMAN, TOMMY JOHNS, JOE PERELLO, LESTER JOHNS AND EDMUND BENNETT.
WE ARE ALSO GRATEFUL FOR THE MANY VIA VOLUNTEERS WHO ATTENDED THE GRILL'S GIVING AND SUPPORTED THE TEAM THROUGHOUT THE WEEKEND.
IT REALLY DOES TAKE A VILLAGE TO HOST AN EVENT OF THIS MAGNITUDE.
DOZENS OF TEAMS AND HUNDREDS OF ATTENDEES ALL PULLING TOGETHER FOR A GREAT CAUSE.
A SPECIAL THANKS TO OUR ASSISTANT SECRETARY, LOUIS COOPER, UM, AND OUR VERY OWN KEN DAVISON, MANAGER OF BUS SERVICE, TRANSPORTATION FOR GOING THE EXTRA MILE AND SERVING AS JUDGES, TASTE TEST JUDGES, UH, FOR THE EVENT.
AND IT WAS CHICKEN WE BELIEVE, RIGHT? IT WAS INDEED SO.
[01:00:01]
EVENT.AND, AND YOU KNOW, THIS WAS ALSO ONE THAT WE WERE DISCUSSING, YOU KNOW, THE PILLAR THAT BELONGS TO YEAH, WE CAN ALMOST PUT THIS UNDER WORKFORCE AS WELL.
BECAUSE OF THE CULTURE BUILDING THAT WE'RE HAVING AMONG OURSELVES AS A VIA TEAM, UH, IS IS ALSO AN IMPORTANT MOMENT THAT HAPPENS, UH, WHEN YOU HAVE EVENTS LIKE THIS THAT, THAT WE ARE, UH, PULLING TOGETHER.
UH, THE TOP RIGHT HAND CORNER, UM, IS A BLACKSTONE GRILL.
IF THAT LID WAS DOWN, YOU CAN TELL THAT IT'S GREEN.
IF THAT LID WAS DOWN, THAT'S THE NEWEST ADDITION TO THE BARBECUE TEAM.
THAT IS A, UH, GREEN AND SILVER LINE, A RT UH, REPLICA BUS, UH, THAT OUR, THAT OUR TEAM DESIGNED AND MADE ON, YOU KNOW, OUTTA THE SHOP THEMSELVES.
WE HAVE TALENTED INDIVIDUALS THAT ARE DOING THIS FOR US, UH, EVERY DAY.
AND THEY LEND THEIR TALENTS TO US TO, 'CAUSE THEY'RE SO PROUD OF VIA AND THEIR, THEIR PRIDE REALLY SHOWS.
SO WE'LL MOVE INTO CUSTOMERS IN THE CUSTOMERS, UH, SECTION.
AND WE'RE GONNA TALK ABOUT TELEPHONE TOWN HALL.
SO LAST NIGHT WE HOSTED A TELEPHONE TOWN HALL, WHICH ALSO STREAMED ON OUR WEBSITE LIVE TO DISCUSS WITH VIA CUSTOMERS AND OTHER INTERESTED COMMUNITY MEMBERS, THE LEVEL OF SERVICE IMPROVEMENTS THAT WERE SET TO DELIVER IN JANUARY.
AT ONE POINT THERE WAS 4,450 CALLERS ONLINE LAST NIGHT, AND WE'RE THANKFUL FOR THEIR TIME AND ENGAGEMENTS AND QUESTIONS.
AS YOU KNOW, WE'VE BEEN ACCELERATING OUR PLANS TO DELIVER IMPROVEMENTS UNDER THE BETTER BUS PLAN, AND IT'S IMPORTANT THAT WE ENGAGE BOTH OUR CURRENT AND FUTURE CUSTOMERS, ENSURING THAT THEY'RE EDUCATED ON WHAT, WHAT WE'RE DOING, UH, TO IMPROVE PUBLIC TRANSPORTATION IN OUR COMMUNITY.
KO, DISTRICT ONE COUNCILWOMAN AND SENIOR VICE PRESIDENT ROD SANCHEZ FOR JOINING ME ON THE PANEL TO DISCUSS THESE IMPROVEMENTS.
AND THANKS TO SENIOR VICE PRESIDENT TERRY TREVINO FOR MODERATING THE DISCUSSION.
WE LOOK FORWARD TO CONTINUE THIS CONVERSATION WITH THE COMMUNITY AND CUSTOMERS THROUGH SIMILAR EVENTS LIKE THIS IN THE FUTURE, OUR COUNCIL THAT KEEPS SAN ANTONIO MOVING, ALSO HOSTED A WATCH PARTY FOR THE TELEPHONE TOWN HALL, INVITING GUESTS TO JOIN THEM IN LEARNING ABOUT THE SERVICE CHANGES, DISCUSSING POSITIVE IMPACTS ON THE COMMUNITY, AND GAINING INSIGHT ON HOW THEY CAN CONTINUE ADVOCATING FOR VIA AND OUR SERVICES.
WE'RE GRATEFUL NOT ONLY FOR THEIR ENGAGEMENT IN ADVANCING RIDERSHIP EFFORTS, BUT ALSO FOR SERVING AS CHAMPIONS FOR THE INITIATIVES.
I THINK IT'S HILARIOUS THAT THEY HAD A TELEPHONE TOWN HALL BINGO CARD THAT SEE HOW MANY TIMES A CERTAIN WORD WAS GONNA APPEAR.
AND I AM SURE YOU KNOW, IMPROVEMENTS AND FREQUENCY WAS PROBABLY GONNA WIN OUT THE CARDS THERE FOR SURE.
AS WE MOVE ON TO WORKFORCE VETERANS DAY RECAP, WE HONORED OUR US SERVICEMEN AND WOMEN IN VETERANS DAY FOR THEIR SERVICE TO THEIR COUNTRY.
VETERANS DAY IS PARTICULARLY A VERY SPECIAL HOLIDAY HERE AT VIA, BECAUSE OUR RANKS ARE SO DEEP WITH VETERANS WHO CONTINUE THOSE SELFLESS COMMITMENT TO THE COMMUNITY IN A DIFFERENT UNIFORM.
ONE IN FIVE EMP VIA EMPLOYEES IS A VETERAN, AND WE'RE QUITE PROUD OF THAT NUMBER.
THE VAST MAJORITY OF THEM OPERATE OUR BUSES AND VANS, AND THAT'S NOT BY CHANCE.
VIA HAS BEEN VERY INTENTIONAL ABOUT RECRUITING VETERANS TO WORK HERE.
THE SKILLS AND VALUES THAT THEY BRING FROM THEIR MILITARY EXPERIENCE TRANSLATES SEAMLESSLY TO THE WORK WE DO HERE EVERY DAY TO KEEP THE COMMUNITY MOVING.
IT'S MY HONOR TO AGAIN, SAY THANKS TO OUR VETERANS FOR THEIR SERVICE TO COUNTRY AND OUR COMMUNITY.
NEXT, WE'RE GONNA, UNDER WORKFORCE, WE'RE GONNA TALK ABOUT OUR CALL CENTER, UH, RECOGNITION.
ALSO EARLIER THIS MONTH, WE RECOGNIZE OUR CALL CENTER TEAMS DURING AN ANNUAL APPRECIATION EVENT, HONORING AN ESSENTIAL ROLE THAT THEY PLAY IN ENSURING THAT OUR CUSTOMERS RECEIVE CONSISTENT HIGH QUALITY SUPPORT EVERY DAY EXCEPTIONAL CUSTOMERS SERVICES MADE POSSIBLE BY THE DEDICATED EMPLOYEES WHO DELIVER IT.
OUR CUSTOMER SERVICE TEAM IS PART, IS A KEY PART OF OUR FRONTLINE TEAM.
THEY ENGAGE OUR CUSTOMERS HANDLING CONCERNS, COMPLAINTS, QUESTIONS AND COMMENTS, ULTIMATELY HELPING CUSTOMERS GET WHAT MATTERS, UH, THE MOST TO THEM EVERY SINGLE DAY.
THEY DO MORE THAN JUST ANSWER QUESTIONS TO SOLVE PROBLEMS. THEY SHOW UP WITH COMPASSION, PATIENCE, AND HEART.
IN ONE PARTICULAR ITEM THAT WE HAVE.
UH, DURING THIS EVENT, WE HONOR THE, UM, THE INDIVIDUAL THAT HAS ANSWERED THE MOST CALLS WITHIN ONE YEAR.
AND THERE WAS AN INDIVIDUAL THAT WE HONORED THAT HAD ANSWERED 36,000 PHONE CALLS, UM, IN ONE YEAR.
SECOND PLACE WAS 35,000 SOMETHING.
SO IT WAS, IT WAS SOME BIG NUMBERS AND THAT, THAT'S INCREDIBLE.
AND THAT WAS ON THE PARATRANSIT SIDE AS WELL.
AND SO IT'S AN INCREDIBLE NUMBER.
IT'S INCREDIBLE DEDICATION THAT WE HAVE FROM OUR INDIVIDUALS.
WE, WE HAD THIS OVER AT PENTACK, HAD SOME, UH, DINNER WITH THEM, AND THEN, UH, THEY WENT BOWLING AND, AND HAD A, AND HAD A GOOD TIME.
SO, UH, WE WANT TO THANK AGAIN, UH, IN A SMALL WAY, UH, BUT THANKING OUR COVER CUSTOMER SERVICE EMPLOYEES FOR THEIR HARD OF WORK AND DEDICATION.
[01:05:01]
PRISCILLA, THANK YOU FOR TAKING THE LEAD ON THIS EVERY YEAR AND GETTING US, UH, THIS TYPE OF APPRECIATION RODEO.CONTINUING WITH THE WORKFORCE, LAST MONTH WE HELD OUR ANNUAL BUS AND MAINTENANCE RODEO.
THIS EVENT HIGHLIGHTS OUR COMMITMENT TO A CULTURE OF SAFETY AND EXCELLENCE WHILE FOSTERING PRIDE AMONG OUR EMPLOYEES ANNUALLY.
OUR RODEO BRINGS TOGETHER SO MANY EMPLOYEES ACROSS THE ORGANIZATION AND FAMILIES AND ALLOWS US TO SHOWCASE THE SKILLS AND TALENTS OF OUR BUS AND VAN OPERATORS AND MAINTENANCE TECHNIC TECHNICIANS.
IT'S A PROVING GROUND FOR THEM TO SHOW THEIR GRIT AND DETERMINATION AND IT, AND TO GO ON AND REPRESENT OUR AGENCY IN A STATE OR EVEN A NATIONAL OR INTERNATIONAL RODEO.
EARLIER THIS YEAR AT APTAS INTERNATIONAL RODEO, OUR MAINTENANCE TEAM TOOK HOME SECOND PLACE.
OUR BUS AND VAN OPERATORS ALSO FREQUENTLY RUN TOP HONORS WITH THE, WITH THESE COMPETITIONS EACH YEAR.
SOME OF THE, OUR TRUSTEES ALSO CLIMB BEHIND THE WHEEL AND EXPERIENCE WHAT IT TAKES, UH, TO OPERATE A 40 FOOT LONG BUS.
AND I BELIEVE IT'S QUITE OF AN EXPERIENCE, UH, TRUSTEE TOWELL, UH, TO DO SO.
I THINK, UH, THIRD PLACE WAS, UH, WHAT, UM, WHAT YOU HAD RECEIVED IN THE CELEBRITY.
WE ALSO WANNA THANK, UH, SECRETARY MALONE FOR ALSO, UH, UH, SUPPORTING US IN IN YOUR PRESENCE THERE AS WELL.
AND, UH, AND WE DO HAVE A SHORT, UH, VIDEO RECAP THAT WE'D LIKE, UH, TO, UM, TO SHOW Y'ALL.
WE'RE HERE CELEBRATING THE BUS RODEO.
THIS HAS BEEN VIAS COMPETITION FOR NEARLY 40 YEARS THAT WE BRING INTO, UH, NOT ONLY OUR FAMILIES AT VIA BUT OUR VAN OPERATORS, OUR BUS OPERATORS AND MECHANICS.
BUT THIS IS WHERE WE TEST MECHANICAL KNOWLEDGE.
IT'S WHERE WE TEST OPERATOR CAPABILITIES, BRINGING THAT TOGETHER IN A REAL FUN WAY AND HAVING THE FAMILY MEMBERS COME ALONG WITH THEIR VIA EMPLOYEE.
WE HAVE SNOW CONES THAT ARE ALREADY POPULAR THIS MORNING V'S ONE BIG FAMILY.
AND SO WE GOTTA CELEBRATE TOGETHER.
AND THIS IS ONE WAY TO DO THAT.
YOU KNOW, IT IS A DIFFICULT COURSE TO TRAVERSE.
CAN YOU IMAGINE ALSO DOING IT IN A 40 FOOT BUS THAT WEIGHS MULTIPLE TONS? IT IS A CHALLENGE.
AND SO WHAT WE DO IS WE HAVE FOLKS THAT ARE EVALUATING HOW WELL THEY DO WITH EACH OF THESE CHALLENGES, ADDING UP THE SCORES, AND AT THE END OF THE DAY, WE'RE GONNA RECOGNIZE WHO SCORED THE BEST.
THE MAINTENANCE RODEO IS BASED ON BEING ABLE TO FIND DEFECTS IN DIFFERENT COMPONENTS SUCH AS, YOU KNOW, ENGINES, TRANSMISSIONS, ELECTRICAL INSPECTIONS.
SO THE INDIVIDUALS ARE COMPETING.
AND THEN WHAT WE DO IS TAKE THE TOP THREE AND COMBINE THEM AS A TEAM TO GO TO THE STATE AND NATIONAL, UH, COMPETITIONS.
I THINK IT GIVES THEM AN OPPORTUNITY TO COLLABORATE WITH ONE ANOTHER, YOU KNOW, GOOD COMPETITION.
AND WE BRING IN THE CELEBRITIES.
FOR EXAMPLE, WE'LL HAVE THE CURRENT RAY THEO OF SAN ANTONIO COME IN.
HE'S ACTUALLY THE DEFENDING CHAMPION OF THE CELEBRITY RODEO.
THEY TOLD ME I GOT FIRST PLACE, LAST TWO, SO I DON'T KNOW WHAT PLACE I'LL BE HERE.
BUT THERE'S SOME STRONG COMPETITION HERE TODAY GOING THROUGH.
WE'RE SIMULATING A STOP, LIKE WE'RE PICKING UP SOME PASSENGERS, WE'RE MOVING AROUND OBSTACLES, UM, BUT REAL WORLD THINGS THAT OUR OPERATORS DO EVERY DAY.
YOU THINK ONE THING, YOU FEEL LIKE IT'S GONNA BE EASY, IT'S A TOTALLY DIFFERENT EXPERIENCE BEHIND THE WHEEL.
SO WE APPRECIATE EVERY BUS DRIVER AND EVERY PERSON THAT WORKS FOR VIA 'CAUSE WHAT THEY DO FOR CITY OF SAN ANTONIO IS AMAZING.
I THINK OUR TRANSPORTATION HERE IS THE BEST.
AND TODAY'S JUST A GREAT REMINDER THAT WE ARE A COMMUNITY OF FAMILY, OF FUN AND OF MOBILITY.
NOW I'D LIKE TO ASK FOR OUR SENIOR
[01:10:01]
VICE PRESIDENT, TERRY TREVINO, TO HELP CALL OUT THE NAMES OF THE WINNERS THAT ARE HERE PRESENT TODAY.AND TREMMEL, IF YOU CAN JOIN ME UP FRONT, UM, WHILE AT THE LECTERN SO WE CAN HELP ME AWARD THOSE CHAMPIONS, UH, WITH A CHAMPION RODEO BELT BUCKLE, UH, THAT THEY WILL RECEIVE.
UM, AND, UH, THERE SHOULD BE SOME FAMILIAR FACES THAT WE'LL SEE UP HERE BECAUSE, UH, THERE'S SOME DEFENDING CHAMPIONS, UH, THAT, UH, INDEED WON LAST YEAR.
BUT, UH, ELL WILL HEAD UP OKAY AS THEY JOIN, UH, MEET UP AT THE, THE FRONT OF THE ROOM.
I, I HAVE TO TELL YOU, THEY LET ME PEEK AT THE, THE BELT BUCKLE LAST WEEK AND IT'S PRETTY IMPRESSIVE.
KIND OF WANT ONE THAT IS FANCY.
THIS COULD BE
OKAY, SO THE FIRST PERSON WE'D LIKE TO RECOGNIZE, UM, IN THE COMPETITION IS THE FIRST PLACE VAN MAINTENANCE TECHNICIAN IS STEFAN HERNANDEZ.
THE FIRST PLACE MAINTENANCE OPERATOR IS DANIEL ORAS.
DANIEL, CONGRATULATIONS DANIEL.
NEXT WE'VE GOT OUR FIRST PLACE BUS OPERATOR, MARCUS WHITE.
SO OUR FIRST PLACE VAN OPERATOR IS MOES GARCIA WAY TO GO AND TRUSTEES, IF YOU WILL JOIN US UP FRONT FOR A GROUP PHOTO WITH THE TEAM OF WINNERS.
AND I ALSO WANNA RECOGNIZE SOMEONE WHO'S NOT HERE TODAY, THE FIRST PLACE.
I'M USUALLY HER, RIGHT? NO, WE DON'T NEED TO ANNOUNCE.
AND CONGRATULATIONS AGAIN TO ALL THE WINNERS.
[01:15:25]
AWESOME.AND MADAM CHAIR, THIS CONCLUDES OUR NEW AND APPROVED PRESENCE REPORT.
UH, JOHN, GARY, THANK YOU SO MUCH FOR THAT REPORT.
TWO, I I THINK THIS, UM, GETS US IN THE BUSINESS LIKE YOU MENTIONED, BUT THREE, I LOVE CELEBRATING THE CULTURE OF THE WORKFORCE THAT YOU'RE CONTINUING TO HAVE AT THE AGENCY AND, AND SEEING IT THRIVE.
I THINK THAT'S THE MOST IMPORTANT PART AS WE CONTINUE TO RECRUIT OPERATORS, RECRUIT TALENT TO VIA, UM, SEEING THE DIFFERENT THINGS THAT WE DO AS A COMPANY AND CELEBRATE EACH OTHER MAKES A BIG DIFFERENCE.
SO I, I DO WANNA APPRECIATE THAT, UH, FROM YOU AND YOUR TEAM AND ENSURING THAT WE'RE TELLING THE STORY SO THAT IT HELPS WITH THAT RECRUITMENT, UH, PIECE.
SO THANK YOU FOR THAT AND CONGRATULATIONS TO EVERYONE THAT'S WON.
MS. ELDER? OH, YES, TRUSTEE DEON, I THINK YOU COINED A PHRASE THAT MIGHT BE A GOOD THING FOR A BUMPER STICKER.
YOU KNOW, JUMP ON BOARD AND EXPERIENCE IT.
JUMP ON BOARD AND EXPERIENCE IT.
ALL RIGHT, TERRY, YOU GOT THAT.
JUMP ON BOARD AND EXPERIENCE IT.
'CAUSE USUALLY, 'CAUSE USUALLY IT'S NOW, YEAH, WE DO NOT HAVE THOSE.
TRUSTEES, WE, WE'VE COME TO YOUR FAVORITE AGENDA ITEM.
IT KIND OF JUMPS BACK AND FORTH.
AGENDA ITEM NUMBER 11 IS OUR ACTION TO ADJOURN.
AND I'M GONNA CONTINUE TO ELONGATE THIS UNTIL I GET A MOTION.
WE HAVE A MOTION TO SECOND TO END THE MEETING.